Your privacy is very important to Henstock Property Services, which is why we will always respect your data and never sell it on to third parties.
Henstock Property Services is a company registered in England and Wales with company number 09100321. Our office address is 24 Fountain Street, Middleton, Manchester M24 1AF and our VAT Reg No is 918 0230 50.
What information do we collect about you and why?
We collect information about you when you register with us or use our services. We also collect information when you voluntarily complete customer surveys and provide feedback. Website usage information is collected using cookies.
When you contact us, book a valuation, request property details or register an interest in the services we provide, we need to know your name, postal address, email address and contact telephone number.
We gather this information to allow us to process your registration, any valuation or viewing bookings you make for a property. The relevant information is then used by us, our agents and sub-contractors to provide any services requested by you and to communicate with you on any matter relating to the provision of the service in general.
We may also use aggregate information and statistics for the purpose of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
From time to time we may provide your information to our customer service department for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on our services.
How will we use information about you?
We collect personal information about you to provide you with the service you have requested and, if you agree, to email you about other products and services we think may be of interest to you.
We would like to send you information about products and services of ours and other businesses carefully selected by us to contact you in writing, by telephone or by email to offer you content, advertisements, products and services that we believe may be of interest to you.
We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you.
Henstock Property Services will not share your information for marketing purposes with companies, without your permission.
If you have consented to receive marketing, you may opt out at any time. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other bodies.
If you no longer wish to be contacted for marketing purposes, please contact us at firstname.lastname@example.org
How we protect your information
All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR).
The internet is not a secure medium. We use the most up-to-date technologies to protect the information you give us. We also keep your information confidential. The internal procedures of Henstock Property Services cover the storage, access and disclosure of your information.
Owing to the global nature of the internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information.
How long we retain your information
Personal data will only be retained for as long as necessary for the purpose of processing. However, the retention periods can differ based on the purpose the data was provided, the requirements of the business, and the lawful basis for processing.
Within our business activities there are some legal requirements which apply to the retention of personal data; the minimum retention period is 12 months and the maximum retention period is 7 years from the date the transaction concluded.
In the absence of any legal requirements, data is to be deleted when:
Your rights as a user of this website
As a user you have the following rights:
If the business is sold
If this business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
How to contact us
information we hold about you:
by email email@example.com
or write to us at: Henstock Property Services, 24 Fountain Street, Middleton, Manchester M24 1AF
All complaints will be handled under our complaints policy which can be provided on request.
If you remain dissatisfied then you have the right to lodge a complaint
with a supervisory authority, for UK data protection issues this is:
The Information Commissioners Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF